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Hydrogen energy s.r.o.
nám. Míru 1217
768 24 Hulín
Czech Republic
ID: 28646614

E-mail: info@hydrogenenergy.cz

Phone: +420 602 188 035
Phone: +420 602 710 166



Business conditions

Terms and conditions

General terms and conditions

A. General provisions

These Terms and Conditions apply to purchases in the e-shop of HYDROGENENERGY (further - "e-shop"), operated by the company Hydrogen energy s.r.o., headquartered at nám. Míru 1217, 76824 Hulín, Company Reg. No.: 28646614, Tax ID No.: CZ28646614, registered at the Regional Court in Brno, Section C, insert 79731.

The Terms and Conditions are an integral part of the Contract of Sale and govern relations between Hydrogen energy s.r.o. as the Seller on the one hand and the Buyer on the other. All contractual relations are concluded in accordance with the laws of the Czech Republic.

If the contractual party is a Buyer who is a Consumer, the relations between the Seller and Buyer in the e-shop are governed by these Terms and Conditions and the mandatory provisions of civil law in particular the provisions of Act No. 40/1964 Coll., the Civil Code and Act No.634/1992 Coll. on consumer protection, all in the valid wording.

If the contractual party is a Buyer who is not a Consumer, the relations between the Seller and Buyer in the e-shop are governed by these Terms and Conditions and Act No. 513/1991 Coll., the Commercial Code, all in the valid wording.

These Terms and Conditions identify and clarify the rights and obligations of the Seller and Buyer in the framework of the contractual relations that arise when selling goods in the e-shop.

The following general commercial and delivery conditions extend the basic provisions of the Contract of Sale and are an integral part thereof. In the event of a discrepancy between the Contract of Sale and these conditions, the provisions of the Contract of Sale shall prevail.

Definition of terms

  • The Seller is a person who at the conclusion of the contract is acting in the framework of their commercial or other business activities. They are an entrepreneur who supplies products or services to the Buyer either directly or through other entrepreneurs.
  • The Buyer is a customer of the e-shop. Pursuant to existing law, a distinction is made between a buyer who is a consumer and a buyer who is not a consumer.
  • The Buyer who is a consumer or simply a consumer is a person who in the conclusion and performance of the contract is not acting in framework of their commercial or other business activities. They are a natural person who purchases products or services for purposes other than trading in such products or services.
  • The Buyer who is not a consumer (hereinafter referred to as the "Buyer who is not a consumer"), is a person who, in the conclusion and performance of the contract, is acting in the framework of their commercial or business activities and who buys products or uses services for their business with these products or services.
B. Orders and concluding a Contract of Sale

All orders submitted through the e-shop are binding under the provisions of these Terms and Conditions. By placing an order the Buyer confirms that they are aware of and agree to these Terms and Conditions as well as the Claims Policy.

The order is a proposal to conclude a Contract of Sale. An order confirmed by the Seller constitutes acceptance of the proposal. The Contract of Sale shall arise upon confirmation by the Seller by an informative e-mail or by phone on the information line. Orders shipped on Saturdays, Sundays or public holidays will be processed the next business day.

The condition for validity of an electronic order is the completion of all of the required data and requirements, and a declaration of acceptance of these Terms and Conditions. Order forms filled out incorrectly or incompletely may be regarded by the Seller as invalid orders and will not be considered a proposal to conclude the Contract of Sale.

The Buyer has the opportunity to check and correct their order prior to sending it. When the Seller confirms the order, the Buyer is always informed about the total and final amount to be paid.

If the price of the offered product and its availability specified in the order confirmed by the Seller disagree with the data listed on the Seller's website and in the subsequent Buyer's order, the confirmation of the order shall not be deemed by the Seller as an acceptance but as a new proposal to conclude the Contract of Sale. In which case, the Buyer has the right to cancel their order. Failure to do so within 24 hours of receipt of the order confirmation shall be regarded as an implicit agreement with the new proposal to conclude the contract, thereby creating the Contract of Sale.

The place of delivery is the address stated by the Buyer in the registration form or mentioned during a call to our helpline.

All documents and records relating to the ordered goods shall be transmitted together with the delivered goods, i.e. either by personal collection of goods or delivery by a courier company. Each consignment must be accompanied by an invoice which the Buyer is obliged to retain for possible claims. The invoice serves as a tax document and warranty certificate. Selected items can be accompanied by a separate warranty certificate from the manufacturer. The Buyer is entitled to return the invoice to the Seller within three days of its receipt if the invoice does not include all of the legal requirements. The Seller is obliged to correct the invoice or provide a new one. By returning an invoice the original maturity period ceases to run. The whole period runs from the date of correcting or issuing of a new invoice. If the Buyer returns an invoice after three days of receipt, the original maturity period remains valid. The right of ownership of the goods passes to the Buyer the moment the purchase price is paid in full.

The Contract is concluded in the Czech language if circumstances on the part of the Seller or Buyer do not prevent this; the Contract may be concluded in another language comprehensible for the contractual parties.

C. Claims

Any claims will be settled in accordance with the e-shop Claims Policy and in accordance with the laws in force in the Czech Republic.

All goods are warranted for at least 24 months. The exact length of the warranty period is specified by the manufacturer of the goods for each individual product separately. Warranty conditions, conflicts with the Contract of Sale, the claims process, and rights under the warrantee, etc., are regulated in detail in the Claims Policy.

There may be optical or other visual defects on B-grade (B quality) panels. A claim cannot be made on defects to these panels.

D. Withdrawal from the Contract of Sale by the Buyer, who is a consumer

If the Buyer decides for any reason to cancel their order, it is necessary to immediately inform the Seller (in writing, by email or phone) before the goods will be dispatched. If a notice of order cancellation is given to the Seller prior to the shipment of goods, the Seller shall be obliged to cancel the order free of charge, which leads to withdrawal from the Contract of Sale.

In the event that the order has been processed and dispatched, the Buyer (consumer) has the right under Article 53 paragraph 7 of the Civil Code to return the goods to the Seller within 14 days of their receipt without giving any reason, undamaged and in the following cases with the packaging intact at their own expense, thus they have the right to withdraw from the concluded Contract without giving reasons and without any penalty.

Withdrawal from the contract, i.e. a document in which the Buyer seeks this claim, must be delivered to the Seller within 14 day of the date of receipt.

The Seller shall return to the Buyer the purchase price paid to their bank account or otherwise by mutual agreement, no later than 30 days from the Seller's receipt of the withdrawal from the Contract.

At the time of withdrawal from the Contract the Buyer must send the returned goods to the Seller. These must be accompanied by all documents, including invoices, or the Contract of Sale must be otherwise credibly demonstrated. Withdrawal from the Contract and the returned goods shall be sent by the Buyer to the Seller's address.

The possibility to withdraw from the contract shall not apply to:

  • the provision of services if their performance started with a consent of the Consumer before the lapse of the period of 14 days after the performance was taken over,
  • the supply of goods or services whose price depends on variations of financial market independently from the Supplier's will,
  • the supply of goods adjusted according to the consumer's request or for his person as well as of quickly perishable goods or goods succumbing to rapid wear or obsolescence,
  • the supply of audio and video records and computer programs if the consumer impaired their original wrapping,
  • the supply of newspapers, periodicals and magazines,
  • software licenses sent by electronic mail (e-mail),
  • agreements based on game or lottery,
  • goods displaying mechanical or any other defect and used goods. Such goods shall be resolved in accordance with the Claims paragraph and the Claims Policy,

Consumers further may not withdraw from the Contract for goods which due to their character cannot be returned according to the directive of the European Parliament and Council Directive 97/7/EC on the protection of consumers in respect of distance contracts.

E. Withdrawal from the Contract by the Buyer, who is not a consumer

In the event that Buyer is not a consumer, the provisions of Article 436 et seq. of Act No. 513/1991 Coll. the Commercial Code, as amended shall apply. The Seller states that the Buyer may be offered an agreement to terminate the Contract of Sale, depending on the condition of the returned goods, loss of warranty and the current price of the returned goods. The condition of the goods shall be reviewed by the Seller.

F. Withdrawal from the Contract by the Seller

After confirmation of the order by the Seller, i.e. after the conclusion of the Contract of Sale, the Seller may withdraw from the Contract only if the goods have not been produced or delivered or the price of the goods has not significantly changed. In which case, the Seller shall contact the Buyer to propose a possible solution for withdrawing from the Contract. Usually this is a recommendation of substitute goods, a refund or overpayment within five working days after payment is credited to the account of the Buyer.

G. Product photographs

Photographs of products listed in the e-shop, in the catalog and other materials may be illustrative. In cases where the product photograph does not conform to reality, the photograph will be accompanied by "This photo is for illustration only." Some products are constantly evolving and changing, and therefore the photos of goods may differ from reality (e.g. in the design).

H. Consent to the processing of personal data and database

The Buyer acknowledges that by entering into a Contract of Sale with the Seller, they also give consent to Seller to the processing of the Buyer's personal data for the purpose of the e-shop. This database is used exclusively for record keeping and the needs of the Seller, to track order execution processes, for processing deliveries, and for handling claims, etc.

I. Final Provisions

By submitting an electronic order form the Buyer accepts all of the provisions of the conditions in force on the date of dispatching the order, as well as the cost of transportation or postage price stated in the catalogue of the e-shop, unless it has been demonstrably agreed in a particular case otherwise. By sending the order, the Buyer is bound by the provisions of these Terms and Conditions.

These Terms and Conditions and the Claims Policy shall come into force on 1 May 2012. The Seller reserves the right to make changes to the Terms and Conditions without notice.


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